We strive to provide the best customer experience. This policy outlines our refund and cancellation terms.

Order Cancellation

• Orders may be cancelled within 24 hours of purchase if they have not yet been processed.
• To cancel, email us at sales@xellara.com with your order ID.

Refund Policy

Refunds are processed under the following conditions:

Eligible for Refund

• Duplicate payment
• Order cancelled within the allowed time
• Product/service not delivered due to an issue from our side

Not Eligible for Refund

• Customer entered incorrect details
• Customer changed their mind after service delivery
• Issues caused by third-party apps or systems beyond our control

Refund Timeline (Required by RBI)

• Approved refunds will be processed within 5–7 business days.
• The amount will be returned to the original payment method.

Contact

Email: contact@xellara.com